Customer phone system includes call processing, routing selection, automatic voice response, seats attendant management, call and database integration and other technology application 400 calls, according to the needs of users 400 phone agent can provide different functions of services. For example: The content of the call center service products, the user is present in the product during use issues will be directly transferred to an agent familiar with the problem at service personnel, to provide users a more convenient service. Call center and customer feedback information to improve and enhance the quality of customer service for enterprises to bring good economic benefits, but also for enterprises to establish a good external image. Agent callback button - Call Agent button refers to a feature of Internet-based call center, this function allows customers to visit a company's website, if he wants to communicate with the company personnel can press this button for online voice chat . Agent logon / logoff - Agent Sign In or Sign refers to a procedure 400 calls, to alert the availability ACD system of the agent. Agent start work, they will login to the system will log out after work. Some systems, seats only operate a function key may realize login or logout, but some system will need to enter the code. 400 telephone companies, Chaoyang 400 calls, Shenyang and HSBC provided by the Shenyang City HSBC and Information Technology Center. Shenyang City HSBC and Information Technology Center (www.4000010001.com) (www.tz1288.com) strong, credible, in Shenyang, Liaoning province IT project cooperation industry has accumulated a large number of loyal customers. The company better work attitude and constantly improving innovative ideas will lead abundance and information technology center and you hand in hand into the brilliant, for a better future!