Agent - the agent or agents who refers collectively to answer customer calls the call center staff of 400 telephone agents, translated as: agent or agents who. There are similar to the title of the 400 call center staff, but they are not known. Such as: Operator - (telephone) operator Attendant - attendant Representative - business representative or commissioner (known) Customer service representative (CSR) - a customer service representative or commissioner Customer support representative (CSR) - customer support representative or commissioner Telephone sales representative (TSR) - telephone sales representatives Commissioner Technical support representative (TSR) - technical support representative or commissioner Telemarketer - telemarketing representative or Agent commissioner performance report - apply for 400 telephone agent performance reports obtained from the ACD in a report that shows the work of each of the agent information on the status, including login and logout time or duration of 400 calls, while online long, long idle time, and a long time and so not ready. Agent sign on / sign off - the agent check-in or check-out refers to a feature of ACD system, which consists of agents who use their own staff password to sign in at the station to complete, agents who check in and check out the data is collection and collation, regardless of what he or she sat on the station, regardless of his or her account at the same time how many stations, calls can be accessed through a certain route. 400 telephone calls, 400 calls Tieling, Shenyang and HSBC provided by the Shenyang City HSBC and Information Technology Center. Shenyang City HSBC and Information Technology Center (www.4000010001.com) (www.tz1288.com) strong, credible, in Shenyang, Liaoning province IT project cooperation industry has accumulated a large number of loyal customers. The company better work attitude and constantly improving innovative ideas will lead abundance and information technology center and you hand in hand into the brilliant, for a better future!