Agent performance report - Agent Performance report obtained from the ACD in the report, indicate the operating status of each agent personnel information, call center, including login and logout time or duration, online duration, idle duration, and long isochronous Not Ready . Agent sign on / sign off - the agent check-in or check-out refers to a feature of ACD system, which consists of agents who use their own staff password to sign in at the station to complete, agents who check in and check out the data is to collect and collate call center business, regardless of what he or she sat on the station, regardless of his or her account at the same time how many stations, calls can be accessed through a certain route. The only numbers to use a 10-digit number 400, bound the company's existing multiple telephone, since then, just outside the nation's only published 400 number, unified its customer service call center, easy to remember. Calls using principal called sharing, calling to bear the city calls, long calls called bear. When your customers call the 400 number call center set up, you can according to your settings, forward calls to different numbers on the company's existing customers remember the 400 number, it means that companies remember. When a company needs to be replaced because of other reasons to move the company's existing phone number 400 without replacement, just under 400 bound telephone numbers and replace, no loss of business. Customer service call center, abundance and Information Technology Center (online consultation), Huludao City call center provided by Shenyang Feng and Information Technology Center. Shenyang City HSBC and Information Technology Center (www.4000010001.com) (www.tz1288.com) is Shenyang, IT project co-leader, over the years, the company is implementing the scientific management, innovation and development, the principle of honesty and trustworthiness, the maximum Limits to meet customer needs. In abundance and IT central leadership with the staff warmly welcome all inquiries negotiations to create abundance and IT center a better future.