Agent performance report - Agent Performance report obtained from the ACD in the report, indicate the operating status of each agent personnel information 400 phone charges, including login and logout time or duration, Online Time, idle long, and when not ready length Wait. Agent sign on / sign off - the agent check-in or check-out refers to a feature of ACD system, which consists of agents who use their own staff password to sign in at the station on to complete Unicom 400 calls, agents who check in and check out The data collection and collation, regardless of what he or she sat on the station, regardless of his or her account at the same time how many stations, calls can be accessed through a certain route. System Features Editor 1. unified number dialed "400xxxxxxx" for - for the country's unified access code; in any range of the 400 call, the caller simply call the "400xxxxxxx" numbers for 400 calls, no need to dial area code. 2. The calls by the Lord, called pay-sharing caller charged only according to local city calls, the called party have to pay long-distance charges. Customers can take advantage of cost control, effective cost control. 3. Use a wide range of telephone, PHS, mobile phones can make and use a wider range. 400 calls _ _ Shenyang and Shenyang Feng 400 telephone provided by the Shenyang City HSBC and Information Technology Center. 400 calls _ _ Shenyang and Shenyang Feng 400 telephone Shenyang City HSBC and Information Technology Center (www.4000010001.com) (www.tz1288.com) this year introduced a new upgrade, the above picture is for reference only, please call this page or Tel picture on to obtain the latest information, contact: Mr.